Returns
Returns & Refunds
We want you to feel confident shopping with [Brand Name]. Because many of our products are personal-use, handmade, limited-production, or consumable items, certain products may have specific return restrictions.
Return Eligibility
Returns may be accepted within 7 days of delivery when the item:
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Is unused and in its original condition
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Is returned in its original packaging
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Includes proof of purchase or the original order number
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Meets the eligibility requirements listed below
To request a return, contact contact@thegracespace.co with your:
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Full name
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Order number
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Item you would like to return
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Reason for the return
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Photos, if the product arrived damaged or defective
Do not send a product back before receiving return instructions from our team.
Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return:
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Used products
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Burned candles
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Opened personal-care or wellness products
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Customized or personalized products
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Gift cards
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Final-sale items
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Promotional items marked as non-returnable
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Products damaged due to misuse or improper care
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within [X days] of delivery.
Please provide your order number and clear photos of:
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The product
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The damaged area, if applicable
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The packaging
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The shipping label when requested
After review, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.
Candle Damage
Candles can occasionally experience cosmetic changes during shipping, particularly during periods of extreme heat or cold.
Minor cosmetic imperfections that do not affect the safe use or performance of the candle may not qualify as product defects.
If your candle arrives broken, severely melted, cracked, or otherwise unusable, contact us with photos so we can review the issue.
Exchanges
We currently [do/do not] offer direct exchanges.
If exchanges are unavailable, an approved return must be completed and a new order placed separately.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method.
Please allow approximately [5–10 business days] after the refund is processed for your financial institution to post the funds.
Original shipping charges are [non-refundable] unless the return is the result of an error by The Grace Space.
Return Shipping
Customers are responsible for return shipping unless:
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The wrong item was shipped
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The product arrived damaged
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The product was defective
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We specifically provide a prepaid return label
We recommend using a trackable shipping service when returning eligible merchandise.
Lost or Stolen Packages
If tracking shows your package as delivered but you cannot locate it:
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Check around your delivery location.
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Ask household members, neighbors, front desks, or building management.
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Allow up to 24–48 hours because some carriers mark packages delivered before final delivery.
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Contact the shipping carrier.
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Contact us at [support email] if additional assistance is needed.
The Grace Space is not automatically responsible for packages confirmed as delivered to the address provided at checkout, but we will do our best to help investigate.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping information during checkout.
If you notice an error, contact us immediately.
We cannot guarantee that an address can be changed after an order enters processing or has already shipped.
Additional shipping fees may apply if a package is returned because of an incorrect or incomplete address.
Order Cancellations
Orders may only be cancelled before they enter fulfillment.
Contact contact@thegracespace.co as soon as possible.
Submitting a cancellation request does not guarantee cancellation.
Contact Us
For return or refund questions:
Email: contact@thegracespace.co
Website: thegracespace.co
Customer Support Hours: 9-2 CST