FAQ

Orders

How do I place an order?

Browse our products, select the items you would like, add them to your cart, and complete checkout using one of our available payment methods.

How do I know my order was received?

You should receive an order confirmation at the email address or phone number provided during checkout.

If you do not receive confirmation, contact contact@thegracespace.co

Can I change my order after placing it?

Contact us as quickly as possible.

We may be able to modify an order before fulfillment begins, but changes cannot be guaranteed once processing or shipping has started.

Can I cancel an order?

Cancellation requests must be submitted before an order is fulfilled.

Contact contact@thegracespace.co with your order number.

Shipping

Where do you ship?

We currently ship to United States

How long does processing take?

Orders typically require 1-3 Days  for processing before shipment.

Processing time and shipping time are separate.

How long does shipping take?

Standard shipping typically takes approximately 3-5 Business Days after the carrier receives the package.

Delivery estimates are not guarantees and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

How do I track my order?

When available, tracking information will be sent after your order ships.

You may also use your order information through our website or contact customer support.

What happens if my package is lost?

Contact the shipping carrier first using your tracking number.

If you still need assistance, contact contact@thegracespace.co with your order number.

Products

What ingredients do you use?

Each product page contains the most accurate ingredient and material information for that product.

For additional questions, contact us before purchasing.

Are your products vegan?

Yes

Are your products cruelty-free?

Yes.

Do you use synthetic fragrance?

Yes. We use all natural oils and scents

Do your products contain essential oils?

Yes

Are your products natural?

Avoid interpreting the word "natural" broadly. Refer to the specific ingredient list for each product.

Candle Questions

How should I burn my candle?

For best performance:

  • Trim the wick to approximately 1/4 inch before each burn.

  • Place the candle on a stable, heat-resistant surface.

  • Allow the wax to melt toward the edges of the container during the first burn when safely possible.

  • Do not burn for more than 8 hours at one time.

  • Never leave a burning candle unattended.

  • Keep candles away from children, pets, drafts, and flammable materials.

Always follow the safety instructions printed on the product.

Why should I trim my candle wick?

A properly trimmed wick can help reduce excessive flame height, smoke, mushrooming, and uneven burning.

Why is my candle tunneling?

Tunneling can occur when a candle is repeatedly extinguished before a sufficient melt pool develops.

Future burns may improve the wax pool, but results vary depending on how deeply the candle has already tunneled.

Why is there black residue on my candle jar?

Soot can sometimes result from a wick that is too long, excessive burn times, drafts, or an overly large flame.

Extinguish the candle, allow it to cool, trim the wick, and clean the container before relighting.

Why does my candle look different from another one?

Small variations may occur because of temperature, production conditions, fragrance oils, wax characteristics, or handmade production.

Cosmetic variation does not necessarily indicate that a product is defective.

Fragrance

How strong are your fragrances?

Fragrance perception is subjective.

Refer to individual product descriptions for fragrance intensity, scent notes, and recommended room environments.

What is the difference between cold throw and hot throw?

Cold throw refers to the scent you experience when a candle is unlit.

Hot throw refers to the fragrance released while the candle is burning.

Can you recommend a scent?

Yes.

Tell us what types of fragrances you enjoy, such as:

  • Woody

  • Warm

  • Sweet

  • Floral

  • Fresh

  • Citrus

  • Earthy

  • Masculine

  • Soft

  • Bold

We can recommend products based on the approved scent descriptions in our catalog.

Gifts

Can I send an order as a gift?

Yes

Can I include a gift message?

Yes

Do you offer gift cards?

No

Returns

Can I return an item?

Eligible items may be returned according to our Returns & Refunds Policy.

Used, burned, opened, personalized, gift-card, and final-sale products may be excluded.

What if my product arrives damaged?

Contact us at contact@thegracespace.co within 8 days and include your order number and photos.

Discounts

Can I use multiple discount codes?

Unless otherwise stated, promotional codes may not be combined.

My discount code isn't working. What should I do?

Confirm:

  • The promotion has not expired.

  • Your products meet the promotion requirements.

  • The minimum order value has been reached.

  • The discount has not already been used.

  • The promotion allows combination with other offers.

If the issue continues, contact customer support.

Wholesale

Do you offer wholesale pricing?

Yes. Approved retail businesses may apply for wholesale access.

Visit our Wholesale page or contact [wholesale email].

Customer Support

For assistance, contact:

Email: contact@Thegracespace.co
Hours: Virutal
Response Time: 2 Days